T-Mobile Receives Honors for Wireless Retail Satisfaction
October 6th, 2005
In the 2005 Wireless Retail Satisfaction Performance Study, released today by J.D. Power and Associates, T-Mobile has once again earned highest honors. T-Mobile also earned highest honors in the same study in 2004.
The study finds that 20 percent of subscribers who are not satisfied with the overall retail purchase experience say they will “definitely” or “probably” switch current carriers within next 12-month period —up from 13 percent in 2004. In addition, dissatisfied customers are 25 percent less likely to visit the same carrier store again to purchase wireless services and 35 percent less likely to recommend the carrier service to family and friends in the future.
