Survey: Consumers confused by 3G
June 12th, 2006According to a recently released survey, and anecdotal information, Australians are either buying big when it comes to 3G services or not at all. Poor after-sale service, questionable connectivity and a lack of education are being blamed by resellers, reported by the ARNnet.
Manager of Sydney-based Just Mobile Phones, Matthew Reid, has had very few requests for 3G content packages. He is further discouraged from selling them due to ongoing issues with network services and after-sale support.
“We get a lot of customer complaints because the 3G networks just aren’t reliable enough and the after-sale support from carriers just isn’t there,” he said. “Most of the customers who walk through the door have no idea what 3G is, and those that buy into the service are discouraged when it isn’t what they expected.”
A notable exception is Hutchison’s 3 phones and content packages which are proving popular among fans of the Big Brother TV show and soccer aficionados looking for mobile access to highlights from the World Cup.
