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Verizon Wireless Tops In American Customer Satisfaction Index Again

May 15th, 2007

Verizon Wireless, the wireless company with the highest customer loyalty, today announced the company has come out on top in the American Customer Satisfaction Index (ACSI) survey for the fourth consecutive year.


In this year’s independent survey conducted under the auspices of the University of Michigan, Verizon Wireless scored above the industry average and higher than every other measured wireless company.

“We’re pleased that we’ve been able to hold the top spot on the ACSI Index for customer satisfaction for the past four years and that the significant gains we’ve made year over year have been noted,” said Jack Plating, executive vice president and COO of Verizon Wireless. “At Verizon Wireless, our customers are our number one priority, which is why we invest heavily in our network and our products and services to ensure that we are attracting and retaining customers by providing the best wireless experience.”

Verizon Wireless is the nation’s wireless leader in customer loyalty, based on company retention and turnover rates published by the largest wireless carriers. In the first quarter of this year, Verizon Wireless posted a record-low 1.1% churn rate in Q1 – the percentage of customers who disconnect their service in a given period of time – well below the industry average. Additionally, the company has posted the lowest churn rate among the largest national wireless carriers for the past 10 consecutive quarters.

The ACSI is produced by the Stephen M. Ross Business School at the University of Michigan, in partnership with the American Society for Quality (ASQ) and the international consulting firm, CFI Group.

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